We appreciate you taking the time to shop at our website.

Our goal is to deliver superior customer satisfaction. Please contact our team if you need assistance or if you have suggestions on how we may improve.

Returns

You have 7 Business days to return an item from the date you received it. All fees for shipping and handling will be the responsibility of the customer.

To be eligible for a return, your item must be unused and in the same condition that you recieved it.

We DO NOT issue refunds!

Returns are processed at the expense of the customer:

  • Email us at eQUAnimityNYCinfo@gmail.com.

  • An email request is required prior to returns being processed.

  • The product must be in its original packaging.

  • Any documents or accessories that shipped with the product must be included in the package.

  • Only an online store credit or exchange of another product will be given. 

  • No refunds will be processed.

All customer contact and billing information is kept confidential and secure. All sales are final. Customers can call our company at (929) 350-1546 Monday through Saturday 8am - 7pm EST. Please allow up to 48 hours for a response.

We only exchange items if they are defective by manufacturing error. In circumstances where you consider that a product is defective, you should promptly contact us at (eQUAnimityNYCinfo@gmail.com) with details of the product and the defect. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product within 48 hours of the email confirmation.

Thank you,

Team eQUAnimity NYC

Our products are high quality, all natural and provided as is without any guarantees or warranty. In association with our products, eQUAnimity NYC LLC makes no warranties of any kind, either express or implied, including but not limited to warranties of merchant-ability, fitness for a particular purpose, of title, or of noninfringement of third party rights. Use of the product by a user is at the user’s risk. NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF MERCHANT-ABILITY, FITNESS FOR A SPECIFIC PURPOSE, THE PRODUCTS TO WHICH THE INFORMATION MENTIONS MAY BE USED WITHOUT INFRINGING THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS, OR OF ANY OTHER NATURE ARE MADE WITH RESPECT TO INFORMATION OR THE PRODUCT TO WHICH INFORMATION MENTIONS. IN NO CASE SHALL THE INFORMATION BE CONSIDERED A PART OF OUR TERMS AND CONDITIONS OF SALE.